FAQ

MOXIE PRODUCTS

If you have a question about your order the answer is most likely in the Terms & Conditions. However if you still can’t find the answer to your question please email us at info@moxie.com.au and we will happily answer.

Unfortunately at the moment we are only able to ship to Australia and New Zealand. To see Moxie stockists in other countries please visit the SHOP tab on our website.

Moxie had a range of tampons, pads and liners to suit any girl’s needs. Moxie Tampons are available in three variants; Mini designed for light flows, Regular for medium flows and Super for heavy flows. You should only use the tampon variant suitable for your flow. Using tampons with too high an absorbency for your flow can cause issues such as Toxic Shock Syndrome (TSS). For more information on TSS please see the ‘Moxie & Me’ tab on our website.

Millie & More will offer a refund/exchange on products if they are deemed faulty, damaged or if the incorrect product was delivered. In this case please email info@moxie.com.au for details of how to return the product. We offer no facility for change of mind on a purchase made through this online store.

Once payment has been received you should expect to receive your order within 14 days if you live in Australia and 30 days if you live in New Zealand.
 
Currently we have FREE SHIPPING for all orders totalling over AUD$30 for Australian residents. This offer is for a limited time only, does not apply to special offers and does not include order to New Zealand. A flat rate of $5 postage applies to all orders totalling under AUD$30. For all New Zealand orders a flat rate of $10 applies.
 
If for any reason we are unable to supply the products you have ordered we will let you know within 5 days of receiving your order.

Yes, all prices show are inclusive of GST.

Moxie Box Club

It's easy! Just select five of your fave Moxie products and tell me when and how often you want to receive your Box. I will make sure your Box arrives before your next period does, so you'll never be caught without ammo ever again. Yippee! Please note that you can cancel or pause your Box, or change your items selections at any time. None of those pesky lock-in contracts, Moxette! 

Beginning 1st January 2019, the Goods and Services Tax (GST) will be removed from ‘feminine hygiene products’ (including tampons, pads and panty liners) in Australia. As a result, this may vary the price you pay for your Moxie Box Club subscription.

Pre-GST exemption on feminine hygiene products, the price of Moxie Box Club was charged at a flat rate of $27.27 plus GST, making it an even $30 including GST, for any five individual items of your choice (feminine hygiene or otherwise) - as all items sold through Moxie Box Club then attracted GST. 

With the new change in tax legislation as effective from 1st January 2019, the total cost of your Moxie Box will now be $27 plus GST, with the GST only applicable to items that are not considered tax exemptions. As required by law, all items that are not considered ‘feminine hygiene products’ (such as chocolate, eye masks, tea and other ancillaries) that are available for sale as part of Moxie Box Club, will remain GST applicable.

Therefore, the final cost of your Moxie Box Club may vary from order to order depending on the items you select to receive and whether or not those individual items do or do not attract GST. Please note that your Moxie Box Club will not exceed $30 (inclusive of any GST applicable).

If you have any more queries about Moxie Box Club and how it works, please check out our FAQs.

For some more info on the new GST legislation and how it may affect your particular subscription, please send us a note at boxassist@moxieboxclub.com.au

Feminine hygiene products sold individually online through Moxie’s regular online store and in-stores at our retail partners will also now be GST free. Please note that we do not control final pricing in third party retailers and so regular retail prices may vary.

A flat fee of $30 per Moxie Box (Shipping is FREE!). Cheap as chips really, for lots of Moxie goodness that will help get you through your worst days. Sign up to forever peace-of-mind .

Nope! Moxie Box Club allows you to have a rolling subscription, which means that I'll keep filling your Box every 1, 2 or 3 months (depending on your preferences selected) unless you tell me to stop. Remember, you can update your preferences, including your delivery frequency, at any time - simply by logging in to your account. Otherwise, sit back, relax and wait for the postie to deliver your goodies!

No, we'll send you a new Box every time, but we do recommend using it to store knick-knacks, like - I dunno, your  old TAZO collection? Or maybe jewellery, or you could even re-use it as a gift box. Otherwise, please recycle it.

Your Moxie Box is fully customisable to your needs, which means you can mix and match according to your preferences. Simply select five of your favourite Moxie products (from chocolates, to body scrubs, tampons, pads and a heap of other goodies) to fill your Box and leave the rest to us.

Remember, you can change your selections at any time simply by logging into your account (though please make sure that any changes are made at least 10 days prior to when your Box is next due to arrive, so that the changes take effect immediately ;) ). Sometimes I might include a little sumthin' sumthin' at no extra cost, just 'cos I think you deserve it. Check out our range of Moxie products here.

Mastercard and VISA debit and credit cards are accepted! Unfortunately, we can't accept AMEX.

Absolutely - I don't record or store any of your card details. No funny business going on here! Pinky swear.

Your Moxie Box will arrive every 1, 2 or 3 months depending on the frequency you selected wen you signed up. You can change your delivery frequency at any time by logging into your account on the My Account page and updating your preferences. 

Please note that a 1 month subscription will arrive every 28 days, a 2 month subscription every 54 days and a 3 month subscription every 84 days. 

Your Box will arrive on your requested delivery date, which is usually about 10 days after payment is made. 

You sure can! Just head to My Account and update your Box contents however you like. Just make sure that any changes are made at least 10 days before your next Box is due to arrive. Otherwise, any changes made outside of this window will take effect from your next delivery. Sorry, but we can't stop a Box in it's tracks once it has been processed or is out for delivery.

Updating your account information is easy-peasy! Simply log into Moxie Box Club and click on the My Account page. Here you’ll be able to update any information - just remember to hit 'save'. Done! Also, please ensure that you make any changes at least 10 days prior to your Box arriving so I can ensure I get your next Box to you on time and at the correct address. Please note that changes made outside of this 10 day window will be delivered as per the details on your account at the time of billing. Sorry, but we can't stop a Box in it's tracks once it has been processed or is out for delivery.

No probs. Just head to My Account and update ‘I want my Box delivered on…’. Just make sure any changes are made 10 days before your next Box is due to arrive otherwise any changes made outside of this window will take effect at your next delivery. Sorry, but we can't stop a Box in it's tracks once it has been processed or is out for delivery.

Unfortunately, you cannot select a specific billing date. Payment will be charged to your credit card 10 days prior to our requested delivery date to ensure we have enough time to pack and send your Box to ensure it gets to you on time! 

WOW! That’s so nice of you. You can send them a one-off Moxie Gift Pack by heading to Moxie online store and select one of our super cute pamper kits and we'll ship it straight to their door.

You sure can. Just head to My Account and hit the pause button. You can even just skip one cycle (where is that button in real life?!), or pause all deliveries until you need me again. When you do, just log back into your account and hit re-activate. Simples! PLEASE NOTE that the minute you re-active your account, you will be billed for your next Box, regardless of when you select to have it delivered.

If you are pausing your subscription, please make sure you do so at least 10 days prior to when your next Box is due to arrive. Unfortunately we are unable to accept returns or provide refunds on Boxes that have already been billed, are in process or are in transit.

A LIL' HEADS UP: Our system is sensitive! If you pause, reactive and then re-pause your subscription again, even in quick succession, you will still be billed for another Box!! Our system is super clever and will assume you want two Boxes within the same frequency cycle. If you think you have made this selection in error, please e-mail us at least 10 days or more before that Box is due to arrive so that we can amend your subscription for you. Otherwise, you will receive two Boxes!

Oh boo! I’d be sad to see you go so soon. Just log into My Account and under select 'cancel my Box' in the My schedule section. You can also pause your Box until you wish to re-activate it. Saves you signing up all over again. 

If you are cancelling your subscription, please make sure you do so at least 10 days prior to when your next Box is due to arrive. Please note that you cannot cancel an order that has already been billed. Unfortunately we are unable to accept returns or provide refunds on Boxes that have already been billed, are in process or are in transit.

Don't fret. we're here to help. If you're period isn't due until your next Box is scheduled to arrive, we'll be sure to get it out to you in time. Otherwise checkout the stockists page for a full list of local and global stockists or hit us up at boxassist@moxieboxclub.com.au and we'll see what we can do to make sure you're not caught unawares.

Not ready for a long-term relationship yet, Moxette? That’s okay. If you just want to keep things casual, simply head to our online store and stock up. If you want to touch and feel our products, check out all the Moxie stockists here.

Uh-Oh! Did someone forget their password? Did this one have the capital T, or the 0 instead of the o? I get it: remembering passwords is hard. Stress less, sister! Just tell me your email address you used to join the club and we’ll hook you up with a new password. Easy as. Forgot password?

Aww... thanks, Moxette, we love you too! We would love for you to leave a review of your Moxie Box in the reviews section of our Facebook page. 

Your first Moxie Box will be billed at checkout, regardless of when you set the requested delivery date. Although, we will still ship as per your requested delivery date.

Please note that all future Moxie Boxes will be billed 10 days prior to your requested next delivery date. You can always log into 'my account' and check the date your next Moxie Box will be billed and delivered. If you want to make any changes to your account, please ensure that you do so at least 10 days prior to when your next Box is due to arrive so that the changes take effect immediately.

Our system is pretty slick, but we haven't got it quite that slick yet. 

If you add a coupon code for a 'free item' at checkout, as long as the white bar at the top of the screen appears saying 'success' your freebie will arrive in your next Box. 

If you're not sure, shoot me an email at boxassist@moxieboxclub.com.au and I will ensure that your freebie is included in your next Box.  

PROMOTION TERMS AND CONDITIONS

Scroll down for Ts and Cs for our current promos...

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MOXIE BOX CLUB "JUST PAY SHIPPING" PROMO (SEPTEMBER/OCT 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $9.95

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 27th September 2018 at 12am AEST and ends 3rd October 2018 at 11:59pm AEST

7. Total limit of 2,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

MOXIE BOX CLUB ‘FRIDAY 13TH’ PROMOTION (JULY 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $17 for a Moxie Box

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 12th July 2018 at 6pm AEST and ends 15th July 2018 at 11:59pm AEST

7. Total limit of 2,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

10. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "VIP EMAIL" OFFER

1. This offer is valid for new Moxie Box Club subscribers within Australia only.

2. If the coupon is not applied at the checkout upon order, the offer will not be applied

3. By applying the coupon code at checkout, the customer will receive a 10% discount off their first Box order. 

4. Sorry, but we can’t include the offer to subscriptions placed prior to the commencement of the promotion

5. This offer must be redeemed within 30 days upon signup for email notifications

6. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

7. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

8. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

9. This offer is not available in conjunction with any other promotion

10. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB ‘IT PAYS TO HAVE FRIENDS’ PROMOTION (JULY 2018)

1. This promotion commences on Friday 6TH July 12pm AEST and ends at 11:59pm on 15th July 2018

2. This promotion is valid for use within Australia only

3. Existing Moxie Box Club subscribers will receive 10% off their next Moxie Box Club Box (with ‘next Box’ meaning that which is due for delivery at least 14 days after the end of the promotional period) for each of their friends who signs up to Moxie Box Club within the promotional period and uses the unique code at checkout upon purchase

4. New subscribers are entitled to receive 10% off their first Moxie Box Club Box only, with the use of the special coupon code, which must be applied at checkout at the time of purchase

5. If the coupon is not applied at the checkout upon order, the offer will not be applied - sorry, but we cannot accept responsibility for any technical difficulties outside of our system or outside of our control

6. Limit is one coupon code per new customer

7. This offer is not available in conjunction with any other offer or promotion

8. For existing subscribers, your discount will be applied to subsequent box/es and cannot be exchanged for cash or any other items

9. This offer does not apply to any orders placed outside of the promotional period

10. Moxie Box Club is a subscription service, which means that your subscription will roll over at the frequency selected by the subscriber upon sign up, until you update your preferences in your account otherwise. The regular price of Moxie Box Club is $30 AUD. Please note that billing for your first Box will occur immediately, regardless of your delivery date selected. Billing on all subsequent Boxes will occur 10 days before your next Box is due for delivery. You can change, pause, or cancel your subscription at any time, simply by logging into your account and updating your preferences. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that the changes become effective immediately. Otherwise, changes will be effective from your next Box

11. Please read the other FAQs regarding Moxie Box Club for further details about your subscription

12. No refunds can be given on Moxie Box Club orders or subscriptions once billed, unless required by law

13. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "ONE, TWO, FREE PROMOTION" (APR/MAY 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. If the customer cancels their subscription before receipt of third Box, the offer is forfeited 

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 26th April 2018 at 12am AEST and ends 10th May 2018 at 11:59pm AEST

7. Total limit of 1,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

10. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "FREE MOXIE LIBERTY PRINT ‘SCRUNCHLET’ PROMOTION"

1. Promotion commences on Thursday 19 April and will run until stocks last

2. Promotion is available to new subscribers of Moxie Box Club within Australia only (new subscribers meaning subscribers who have never had, or do not current have, a paid Moxie Box Club subscription)

3. To redeem the promotion, the relevant coupon code (as per marketing materials and advertising the promotion) must be entered at the checkout. If the coupon code is not applied at the checkout upon order, the offer will not be included in the order

4. The promotion is for one free promotional item (‘Scrunchlet’), per customer, for their first Moxie Box Club box onl

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. This promotion cannot be used or redeemed with any other offer or promotion

7. Colours and patterns of the promotional item/s (‘Scrunchlet’) depicted in marketing imagery, advertising or on the Moxie website are limited in stock and therefore patterns and colours are subject to change.

8. Scrunchlets will be distributed at random to eligible subscribers. Sorry, but due to high demand for this item, we can’t accept special requests for a particular pattern/colourway

9. Due to high demand for this item, there may be a delay in availability or delivery. The customer therefore accepts that this promotional item may be shipped separately to their Moxie Box Club order, at a later date if necessary (if this is the case for your order, we’ll let you know!)

10. Please read the other FAQs on this page for more information regarding Moxie Box Club including shipping, payment, how to manage your account, and other important info.

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MOXIE BOX CLUB "AN ORGANISED LIFE" PROMOTION (MARCH 2018)

1. Information on how to enter and prizes form part of these Terms & Conditions of Entry. Participation in this promotion is deemed acceptance of these Terms & Conditions of Entry.

2. Entry is only open to Australian residents who are aged 15 years and older. Employees and the immediate families of the Promoter and its agencies associated with this promotion are ineligible. If you are under 18 years old as at the start date of the competition, you are required to obtain your legal guardian's permission to enter.

3. The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that is not in accordance with these Conditions of Entry.

4. It is a condition of entry that only one entry, per person, will be accepted. 

5. The Promoter accepts no responsibility for late, lost or misdirected entries. All entries are deemed to be received at the time of receipt into the promotional database and not at the time of transmission by the entrant.

6. The Promotion commences 9.00AM AEDT on 16/03/2018. Entries close 11:59pm AEDT on 31/03/2018 (the Promotion Period).

7. Entry is accepted as a sign up to the Moxie VIP database via the entry link provided. Participants must either be an existing subscriber to the Moxie VIP database, or, must enter during the promotion period in order to be considered as entered into the Promotion. 

8. The draw will be conducted at Suite 2, 64 Sutton St. North Melbourne VIC 3051 at 11:00am AEDT on 02/04/2018. The winner will be drawn at random and will be notified via e-mail on the same day before 5:00pm AEDT. The draw is final and no correspondence will be entered into.

9. The prize is a Sparro ‘Signature carry-all’ valued at AUD $599 and a six-month Moxie Box Club subscription (a total of three boxes at two-month intervals) valued at $90.

10. The Promoter accepts no responsibility for any variation in the prize value. The prize is not transferable or exchangeable and cannot be taken as cash.

11. In the event that a prize, or an element of a prize, is/are not available, the Promoter reserves the right to substitute prize(s) in its discretion to the same and equal recommended retail value.

12. The winner must acknowledge and claim their prize within 30 days from notification, otherwise another winner will be selected and the prize re-distributed.

13. If for any reason this competition is not capable of running as planned (including but not limited to) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupts or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process and to cancel, terminate, modify or suspend the competition.

14. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, (including but not limited to) any injury or damage to participants or any other person's computer related to or resulting from participation in or down-loading any materials in this competition.

15. The entrant acknowledges that any costs associated with accessing the entry mechanism is the entrant's responsibility and is dependent on the internet service provider used.

16. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.

17. In the event of war, terrorism, state of emergency or disaster the Promoter reserves the right to cancel, terminate, modify or suspend the promotion.

18. The Promoter shall not be liable for any prizes/merchandise that has been lost, stolen, forged, damaged or tampered with in any way.

19. The Promoter collects entrants' personal information in order to conduct the Promotion. If the information requested is not provided, the entrant may not participate in the Promotion. By entering the Promotion, unless otherwise advised, each entrant also agrees that the Promoter may use this information, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant, including sending the entrant electronic messages. A request to access, update or correct any information should be directed to the Promoter at their address set out below.

20. Entrants consent to the Promoter using the entrant's name in any media for an unlimited period of time without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

21. The Promoter reserves the right to request winners to provide proof of age, identity and residency at the nominated prize delivery address. Identification considered suitable for verification is at the discretion of the Promoter.

22. The Promoter is Millie & More Pty Ltd of Suite 2, 64 Sutton Street, North Melbourne, Victoria 3051. ABN 26 214 102 867.

23. The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If entrants have any concerns or queries about the way their personal information is managed by the Promoter, they should contact the Promoter by emailing info@moxie.com.au . A copy of the Promoter’s privacy policy can be viewed at www.moxie.com.au/privacy . The privacy policy contains information about how entrants can gain access to or seek correction of personal information that the Promoter holds about them. It also contains information about how entrants can make a privacy complaint and how the Promoter will deal with it.

24. By entering the competition the respondent has elected to joining Moxie’s VIP database (using their supplied email address), the Promoter will also use the entrant’s personal information for email communication purposes. The entrant can advise the Promoter at any time if they no longer wish to receive such communication, by contacting the Promoter at info@moxie.com.au or by using the ‘unsubscribe’ function within the communication. The Promoter may continue to provide the entrant with this information for an indefinite period unless and until advised otherwise by the entrant.

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MOXIE BOX CLUB x SPARRO COUPON PROMOTION (MARCH 2018)

- This promotion is valid for new subscribers within Australia only

- Limit is one coupon per customer

- If the coupon is not applied at the checkout upon order, the discount will not be applied

- Promotion commences 6th March 2018 at 12pm AEST and ends 31st March 2018 at 11:59pm AEST

- Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law.

- Please note that you can change, pause or cancel your subscription any time, simply by logging into your account and updating your preferences. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately.

- Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription.

- Please direct any queries to boxassist@moxieboxclub.com.au

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ADORE BEAUTY x MOXIE BOX CLUB COUPON PROMOTION (MAR/APR 2018)

**UPDATE: THIS PROMO HAS SOLD OUT** STAY TUNED FOR MORE GOODIES SOON

- This promotion is valid for new subscribers within Australia only

- Limit is one coupon per customer

- If the coupon is not applied at the checkout upon order, the discount will not be applied

- Promotion commences 15th March 2018 at 12am AEST and ends 15th April 2018 at 11:59pm AEST

- Total limit of 5,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

- Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

- Please note that you can change, pause or cancel your subscription any time, simply by logging into your account and updating your preferences. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

- Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

- Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "JUST PAY SHIPPING" PROMO (JUNE 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $9.95

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 8th June 2018 at 12am AEST and ends 11th June 2018 at 11:59pm AEST

7. Total limit of 1,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

10. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "RE-ACTIVATION" PROMO (JUNE 2018)

1. This promotion is valid for Moxie Box Club subscribers that have either cancelled or paused their subscription up to and including 7th June 2018 11:59pm AEST within Australia only.

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will receive a 50% discount off their next Box order. 

5. Sorry, but we can’t include the offer to subscriptions placed prior to the commencement of the promotion

6. Promotion commences 8th June 2018 at 12am AEST and ends 11th June 2018 at 11:59pm AEST

7. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

8. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

9. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "BOX 4 BOX PROMOTION" (MAY 2018)

1. This promotion is valid for all Moxie Box orders placed on 28th May 2018. Moxie will donate the same contents of every Moxie Box ordered to Melbourne Period Project

2. Promotion commences 28th May 2018 at 12am AEST and ends 28 May 2018 at 11:59pm AEST

3. Total limit of 1,000 Boxes available for this promotion.

4. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

5. Please note that you can change, pause or cancel your subscription any time, simply by logging into your account and updating your preferences. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

6.  Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

7. Please direct any queries to boxassist@moxieboxclub.com.au

8. Available on full priced boxes only.

Oh no, Moxette! We try our hardest to make sure the chocolate gets to you in one piece, but unfortuantely we cannot control the post or the weather.

If we become aware of particularly hot weather, we will delay shipping where possible.

During the warmer months, if you do not want to risk your chocolate arriving a little melted, we recommend swapping it for one of our other Moxie Must-Have products. But between us, even a little melted, it tastes amazing! If you want to update your selections, you can do so any time by logging into your account (just remember to do it at least 10 days before your next Box is due to arrive!).

Have any questions or concerns? Contact boxassist@moxieboxclub.com.au

Ahhh technology. It's just grand sometimes, isn't it?! Try including a space between every fourth digit (just like the card number appears on your VISA/Mastercard). S

till having trouble? Hit us up at boxassist@moxieboxclub.com.au

Oopsies...! if your first payment declines, I'll try to process the payment again two more times over the next 48 hours. if you have updated or changes your card details within this 48 hour window, your next Moxie Box will still arrive by your requested delivery date.

As my system is so slick and fancy, it will hold back on notifying me that your Box is ready to be filled and shipped unless payment is processed… so please investigate ASAP so that I can get your next Box out to you on time!

Please be aware that if the final payment is unsuccessful, then your next Box (and any Boxes after that) will not be delivered.

Need to change your CC deets? No problem. Just log into your account and add the new details under the credit card section and click 'update'. Then, select the card you want as your default payment method. You can remove the other card by clicking 'remove'. Easy! 

Shipping and returns

I will pack and send your order to arrive on or just before your requested delivery date. I will pack your Box as soon as the payment is processed*; it usually takes 10 days to get from our door to yours. If your order hasn’t arrived and you’re all outta ammo, please email me at boxassist@moxieboxclub.com.au and I will help track it down. Please note that once your Box has left MoxieHQ, it is at the mercy of the postman and so whist we make every effort to ensure that your Box gets to you on time and in one piece, we can't 100% guarantee it. If you think your Box is late or missing, send me a note and I'll investigate ASAP.

*Except for first orders: where your first Box is billed at checkout, though will still be shipped as per your requested delivery date. 

Once your order has been processed and despatched, you will receive an e-mail to let you know it's on its way and with a tracking number. Visit the Australia Post website and input the tracking number to trace your Box’s movements HERE.

Nothing. Nada. Zilch. Zero. FREEEE! Shipping is on us, Moxette.

The shipping cost will show up on your order, but shipping is FREE for regular Moxie Boxes.

Moxie Box Club is currently only available to Moxettes in Australia (shipping is free) and New Zealand (shipping is charged at a flat rate of AUD $10), but please stay tuned - hopefully we'll pop up in more countries OS soon, too!

Due to the *ahem* ‘intimate’ nature of this purchase, I’m are unable to accept returns or provide refunds on Moxie Box Club, except where required by law.

Please carefully read the FAQs relating to ordering, changing, pausing and cancelling your Box, as we are unable to provide refunds on Boxes that were purchased in error by the subscriber.

Sorry Moxettes, but we also can't be liable for technical difficulties beyond our control (i.e. "my dog accidentally re-activated my subscription", or "but I cancelled my subscription months ago!"). As a lil' heads up, our system lis super clever and logs if, when and how a subscription has been amended in any way. We work off and will deliver your Box from what our system shows, based on whatever you tell it to do - so please make sure you make any alterations carefully.

If you are not sure if any changes you have made in your account have taken effect, or if you have an issue with your Moxie Box or any product within it, please contact us at boxassist@moxieboxclub.com.au.

If your Box was returned to us because you gave an incorrect shipping address or failed to retrieve the Box from the post office in time, you will be charged an AUD $9.90 postage fee to have it re-sent. Please note that it may take some time for your Moxie Box to be returned to us and sent back out to you.

Please also note that any Box returns will not affect your subscription frequency for any future Boxes and you will still be billed for your next Box 10 days prior to your next scheduled delivery date (and, it will be delivered accordingly), unless you log in to your account and update your preferences.

Delivery of your Moxie Box does not require a signature on delviery, and will be left in a safe place at your delivery address. If the postie deems that there is no safe place to leave your parcel, it will be taken to the local post office. We can't control where the postie takes the parcel if you are not at the delivery location to recieve it.

We recommend that you get your Box delivered to a work address or a parcel locker if there is no safe place for the postie to leave your Box.

Moxie

Absolutely not! We love all things great and small (and furry!)

No way ho-zay! Our products meet very strict Australian and International standards and we make our range from the very best materials we can find. Your box is our priority.

All Moxie tins are 100% recyclable so just pop them out with your regular weekly collection. Otherwise, our tins can be used to store knick-knacks like bobby pins, hair ties, buttons, coins… if you’re really adventurous, you could plant herbs inside or make a candle. 

You can find Moxie at retailers around Australia like Woolworths, Coles, Chemist Warehouse, Priceline, selected IGA stores and independent stockists. You can also find us at retail outlets in other parts of the globe. Check out our stockists page for a full list of local and global stockists.

Unfortuantely, we are all outta Moxie samples right now. Sorry Moxette. Become a Moxie VIP or like our Facebook page to stay up to date with any giveaways. You'll be the first to know!

Pads for Pads

Girls in developing countries, like Uganda, miss up to 20% off the school year, simply due to poor menstrual hygiene management. We wanted to help curb these high rates of school absenteeism, so we teamed up with our pals AFRIPADS in Uganda, who facilitate the manufacture and distribution of low cost, reusable cloth sanitary pads, which we then give away for FREE to those girls in most need (best part is, they employ 120 local women to make these awesome kits!). The idea is to help young girls manage their periods with dignity, so that they can get the education they each deserve! We fully fund our 'Pads for Pads' initiative using profits generated from the sale of Moxie products - so you know that when you are buying Moxie, you're actually keeping women employed and girls in school - it's that simple. Your choice is powerful! Learn more about Pads for Pads here

Providing reusable pads is more sustainable in the Ugandan environment where there are no adequate, sanitised means of disposal; hence each girl is provided with a “Deluxe Menstrual Kit” of washable sanitary pads that will last her for one year (or more, if she looks after it).

Through your purchase of Moxie products, Moxie’s Pads for Pads program has supported over 12,000 Ugandan girls with reusable and sustainable menstrual hygiene solutions, allowing them to stay in school and get the education they each deserve. YOU helped make it happen, Moxette. How awesome are you?!

We send a trained professional to each school donation we do to help educate students on menstruation, sexual health, and also to teach them how to care for their AFRIPADS for Moxie menstrual hygiene kits.

Stay in the know