FAQ

MOXIE PRODUCTS

If you have a question about your order the answer is most likely in the Terms & Conditions. However if you still can’t find the answer to your question please email us at info@moxie.com.au and we will happily answer.

Unfortunately at the moment we are only able to ship to Australia and New Zealand. To see Moxie stockists in other countries please visit the SHOP tab on our website.

Moxie had a range of tampons, pads and liners to suit any girl’s needs. Moxie Tampons are available in three variants; Mini designed for light flows, Regular for medium flows and Super for heavy flows. You should only use the tampon variant suitable for your flow. Using tampons with too high an absorbency for your flow can cause issues such as Toxic Shock Syndrome (TSS). For more information on TSS please see the ‘Moxie & Me’ tab on our website.

Millie & More will offer a refund/exchange on products if they are deemed faulty, damaged or if the incorrect product was delivered. In this case please email info@moxie.com.au for details of how to return the product. We offer no facility for change of mind on a purchase made through this online store.

Once payment has been received you should expect to receive your order within 14 days if you live in Australia and 30 days if you live in New Zealand.
 
Currently we have FREE SHIPPING for all orders totalling over AUD$40 for Australian residents.  A flat rate of $5 postage applies to all orders totalling under AUD$40. For all New Zealand orders a flat rate of $10 applies.
 
If for any reason we are unable to supply the products you have ordered we will let you know within 5 days of receiving your order.

Yes, all prices show are inclusive of GST.

Moxie Box Club

Moxie Box Club was launched a few year’s ago as a set-and-forget subscription Box, priced at $30  for any five Moxie items (delivered every 1, 2, or 3 months).

As of March 7th 2019, Moxie Box Club will no longer be a subscription service but instead, a carefully curated selection of one-time-purchase Moxie Boxes and Kits, all at various price points (and, with different contents) that you can shop at your leisure.

Since first launching Moxie Box Club, we’ve received a lot of customer feedback, and the two most common requests have been to provide more pricing options and more flexibility.

Now that we are introducing a variety of pre-set Moxie Boxes at various price points and with different contents, you can purchase your Box, as you like, whatever the time of month.

We will continue to release new Boxes with a variety of new and current Moxie must-haves. Get excited Moxette, it only continue to get more exciting from here! 😊

We’ve kept it super easy for you! 😊 Simply click here to view the NEW Boxes on offer and purchase as you like!

Don’t forget that we’ll be adding NEW Boxes and Kits regularly, so be sure to have a sneaky peak next time you come back to shop a Box (if you’re signed up as a Moxie VIP, we’ll send you email alerts so you’ll be the first to know what’s to come).

If your next target delivery date is on 16th March 2019 or before, you will receive one last Box as per your original subscription. If your next target delivery date falls on or after 7th March 2019, you will not be receiving your next previously scheduled Box and will not be billed for it either. To purchase one of the NEW Moxie Box Club boxes or kits, click here.

We recognise that every woman (and every flow!) is different, and so the NEW Moxie Box Club is not a one-size-fits-all. Instead, we offer a variety of Boxes (with different contents) at different price points to best suit your needs. Currently, our Moxie Boxes and Kits on offer range from AUD $20 - $45. As we introduce NEW Boxes and Kits, our price range will continue to expand, too. 

As the NEW Moxie Box Club currently doesn’t offer subscriptions, you will have to re-purchase your Box or Kit as you need it. All Moxie Boxes are ‘one-time’ purchases, so you can change up your order every time! You can even order multiple Boxes or Kits within the same purchase.

Your existing Moxie Box Club subscription will end at 11:59pm AEDT, Wednesday 6th March 2019, your credit card information will be deleted at the same time and you will be asked to re-enter your preferred method of payment on your next purchase.

All transactions made through the original Moxie Box Club subscription service lived in a separate site. Unfortunately, whilst we were able to maintain your account, we weren’t able to transfer your order history. If you need any invoices or info on your purchases for your records, simply shoot an email to us at boxassist@moxieboxclub.com.au and we’ll do our best to help.

Each Moxie Box or Kit contains a different selection of carefully curated products (including a heap of the Moxie faves you loved from the original Moxie Box Club) to suit a variety of needs - but don’t worry, you’ll still be able to choose your preferred period products (pads and tampons).

All major credit cards are accepted.

Absolutely - I don't record or store any of your card details. No funny business going on here! Pinky swear.

Your Box, your choice, Moxette – shop ‘one-time’ Moxie Boxes and Kits as you want! There are no lock-in contracts at Moxie Box Club.

No, we'll send you a new Box every time, but we do recommend using it to store knick-knacks, like - I dunno, your  old TAZO collection? Or maybe jewellery, or you could even re-use it as a gift box. Otherwise, please recycle it.

Updating your account information is easy-peasy! Simply log into your account. Here you’ll be able to update any information - just remember to hit 'save'. Done!  Sorry, but we can't stop a Box in it's tracks once it has been processed or is out for delivery.

WOW, that’s so nice of you, Moxette! Once you’ve selected your preferred Box or Kit, simply head to your cart, select the ‘Is this order a gift?’ option and include a message to the lucky recipient. We’ll hand-write your words on a cute lil’ Moxie card and can even send it straight to your pal on your behalf (just be sure to add their address in the ‘shipping address’ field at checkout. If you want us to send it to you, just include your own address).

If you’d like us to ship the order straight to their door, simply enter the recipient’s address in the ‘shipping address’ field during checkout.

Uh-Oh! Did someone forget their password? Did this one have the capital T, or the 0 instead of the o? I get it: remembering passwords is hard. Stress less, sister! Just tell me your email address you used to join the club and we’ll hook you up with a new password. Easy as. Forgot password?

Aww... thanks, Moxette, we love you too! We would love for you to leave a review of your Moxie Box in the reviews section of our Facebook page. 

Your Moxie Boxes will be billed at checkout.

Oh no, Moxette! We try our hardest to make sure the chocolate gets to you in one piece, but unfortuantely we cannot control the post or the weather.

If we become aware of particularly hot weather, we will delay shipping where possible.

During the warmer months, if you do not want to risk your chocolate arriving a little melted, we recommend swapping it for one of our other Moxie Must-Have products. But between us, even a little melted, it tastes amazing! If you want to update your selections, you can do so any time by logging into your account (just remember to do it at least 10 days before your next Box is due to arrive!).

Have any questions or concerns? Contact boxassist@moxieboxclub.com.au

PROMOTION TERMS AND CONDITIONS

Scroll down for Ts and Cs for our current promos...

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MOXIE BOX CLUB "JUST PAY SHIPPING" PROMO (SEPTEMBER/OCT 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $9.95

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 27th September 2018 at 12am AEST and ends 3rd October 2018 at 11:59pm AEST

7. Total limit of 2,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

MOXIE BOX CLUB ‘FRIDAY 13TH’ PROMOTION (JULY 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $17 for a Moxie Box

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 12th July 2018 at 6pm AEST and ends 15th July 2018 at 11:59pm AEST

7. Total limit of 2,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

10. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "VIP EMAIL" OFFER

This offer is valid to customers that have signed up as a ‘VIP’ and living in Australia and New Zealand only.If the coupon is not applied at the checkout upon order, the offer will not be appliedBy applying the coupon code at checkout, the customer will receive a 10% discount off a purchase from the Moxie Box Club range.  Sorry, but we can’t include the offer to subscriptions placed prior to the commencement of the promotionThis offer must be redeemed within 1 months upon receiving the relevant email notificationPlease read the other FAQs on this page for payment, delivery and other important into regarding your subscriptionThis offer is not available in conjunction with any other promotionPlease direct any queries to boxassist@moxieboxclub.com.au Promotional coupon code is valid once per customer

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MOXIE BOX CLUB "JUST PAY SHIPPING" PROMO (JUNE 2018)

1. This promotion is valid for new subscribers within Australia only

2. Limit is one coupon per customer

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will only pay the amount of $9.95

5. Sorry, but we can’t include the offer in orders or subscriptions placed prior to the commencement of the promotion

6. Promotion commences 8th June 2018 at 12am AEST and ends 11th June 2018 at 11:59pm AEST

7. Total limit of 1,000 coupons/Boxes available for this code, while stocks last. First in, best equipped, Moxette!

8. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

9. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

10. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "RE-ACTIVATION" PROMO (JUNE 2018)

1. This promotion is valid for Moxie Box Club subscribers that have either cancelled or paused their subscription up to and including 7th June 2018 11:59pm AEST within Australia only.

3. If the coupon is not applied at the checkout upon order, the offer will not be applied

4. By applying the coupon code at checkout, the customer will receive a 50% discount off their next Box order. 

5. Sorry, but we can’t include the offer to subscriptions placed prior to the commencement of the promotion

6. Promotion commences 8th June 2018 at 12am AEST and ends 11th June 2018 at 11:59pm AEST

7. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

8. If you want to amend your subscription in any way, please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

9. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

11. This offer is not available in conjunction with any other promotion

12. Please direct any queries to boxassist@moxieboxclub.com.au

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MOXIE BOX CLUB "BOX 4 BOX PROMOTION" (MAY 2018)

1. This promotion is valid for all Moxie Box orders placed on 28th May 2018. Moxie will donate the same contents of every Moxie Box ordered to Melbourne Period Project

2. Promotion commences 28th May 2018 at 12am AEST and ends 28 May 2018 at 11:59pm AEST

3. Total limit of 1,000 Boxes available for this promotion.

4. Moxie Box Club is a subscription service. The regular price is $30 AUD. All subscriptions will roll over 10 days prior to the next delivery date as selected by the customer at checkout upon initial sign up. No refunds can be given on orders or future orders once placed, unless required by law

5. Please note that you can change, pause or cancel your subscription any time, simply by logging into your account and updating your preferences. Please ensure that any changes are made at least 10 days prior to when your next Box is due to be delivered, so that changes become effective immediately

6.  Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

7. Please direct any queries to boxassist@moxieboxclub.com.au

8. Available on full priced boxes only.

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We've got a cheeky gift to welcome you to the family, Moxette!
Simply enter the coupon code MOXIE10 at checkout to receive a 10% OFF with your first Moxie Box Club order. 

Already subscribed to Moxie Box Club? Head to 'My Account' and add the promo code and we will add it to your next order. 

Inbox, post box, your Box - we've got them all covered! 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

‘Welcome to Periods!’ Box - Customer Email Offer

1. This offer is valid to customers that have purchased a ‘Welcome to Periods!’ Box and living in Australia and New Zealand only.

2. If the coupon is not applied at the checkout upon order, the offer will not be applied

3. By applying the coupon code at checkout, the customer will receive a 10% discount off a purchase from the Moxie Box Club range. 

4. Sorry, but we can’t include the offer to subscriptions placed prior to the commencement of the promotion

5. This offer must be redeemed within 12 months upon receiving the relevant email notification

8. Please read the other FAQs on this page for payment, delivery and other important into regarding your subscription

9. This offer is not available in conjunction with any other promotion

10. Please direct any queries to boxassist@moxieboxclub.com.au

11. Promotional coupon code is valid once per customer

 

Shipping and returns

I will pack and send your order to arrive on or just before your requested delivery date. I will pack your Box as soon as the payment is processed*; it usually takes 10 days to get from our door to yours. If your order hasn’t arrived and you’re all outta ammo, please email me at boxassist@moxieboxclub.com.au and I will help track it down. Please note that once your Box has left MoxieHQ, it is at the mercy of the postman and so whist we make every effort to ensure that your Box gets to you on time and in one piece, we can't 100% guarantee it. If you think your Box is late or missing, send me a note and I'll investigate ASAP.

*Except for first orders: where your first Box is billed at checkout, though will still be shipped as per your requested delivery date. 

Once your order has been processed and despatched, you will receive an e-mail to let you know it's on its way and with a tracking number. Visit the Australia Post website and input the tracking number to trace your Box’s movements HERE.

Australia 
FREE SHIPPING is available for all subscriptions and orders totaling over AUD$40 (Including GST). A flat rate of $5 postage applies to all orders totaling under AUD$40 for Australian Order.

New Zealand
A flat rate of $10 is charged for all New Zealand orders.

*We do not currently ship Moxie Box Club to New Zealand.

Moxie Box Club is currently only available to Moxettes in Australia (shipping is free) and New Zealand (shipping is charged at a flat rate of AUD $10), but please stay tuned - hopefully we'll pop up in more countries OS soon, too!

Due to the *ahem* ‘intimate’ nature of this purchase, I’m are unable to accept returns or provide refunds on Moxie Box Club, except where required by law.

Please carefully read the FAQs relating to ordering, changing, pausing and cancelling your Box, as we are unable to provide refunds on Boxes that were purchased in error by the subscriber.

Sorry Moxettes, but we also can't be liable for technical difficulties beyond our control (i.e. "my dog accidentally re-activated my subscription", or "but I cancelled my subscription months ago!"). As a lil' heads up, our system is super clever and logs if, when and how a subscription has been amended in any way. We work off and will deliver your Box from what our system shows, based on whatever you tell it to do - so please make sure you make any alterations carefully.

If you are not sure if any changes you have made in your account have taken effect, or if you have an issue with your Moxie Box or any product within it, please contact us at boxassist@moxieboxclub.com.au.

If your Box was returned to us because you gave an incorrect shipping address or failed to retrieve the Box from the post office in time, you will be charged an AUD $9.90 postage fee to have it re-sent. Please note that it may take some time for your Moxie Box to be returned to us and sent back out to you.

Delivery of your Moxie Box does not require a signature on delviery, and will be left in a safe place at your delivery address. If the postie deems that there is no safe place to leave your parcel, it will be taken to the local post office. We can't control where the postie takes the parcel if you are not at the delivery location to recieve it.

We recommend that you get your Box delivered to a work address or a parcel locker if there is no safe place for the postie to leave your Box.

Moxie

Absolutely not! We love all things great and small (and furry!)

No way ho-zay! Our products meet very strict Australian and International standards and we make our range from the very best materials we can find. Your box is our priority.

All Moxie tins are 100% recyclable so just pop them out with your regular weekly collection. Otherwise, our tins can be used to store knick-knacks like bobby pins, hair ties, buttons, coins… if you’re really adventurous, you could plant herbs inside or make a candle. 

You can find Moxie at retailers around Australia like Woolworths, Coles, Chemist Warehouse, Priceline, selected IGA stores and independent stockists. You can also find us at retail outlets in other parts of the globe. Check out our stockists page for a full list of local and global stockists.

Unfortuantely, we are all outta Moxie samples right now. Sorry Moxette. Become a Moxie VIP or like our Facebook page to stay up to date with any giveaways. You'll be the first to know!

Pads for Pads

Girls in developing countries, like Uganda, miss up to 20% off the school year, simply due to poor menstrual hygiene management. We wanted to help curb these high rates of school absenteeism, so we teamed up with our pals AFRIPADS in Uganda, who facilitate the manufacture and distribution of low cost, reusable cloth sanitary pads, which we then give away for FREE to those girls in most need (best part is, they employ 120 local women to make these awesome kits!). The idea is to help young girls manage their periods with dignity, so that they can get the education they each deserve! We fully fund our 'Pads for Pads' initiative using profits generated from the sale of Moxie products - so you know that when you are buying Moxie, you're actually keeping women employed and girls in school - it's that simple. Your choice is powerful! Learn more about Pads for Pads here

Providing reusable pads is more sustainable in the Ugandan environment where there are no adequate, sanitised means of disposal; hence each girl is provided with a “Deluxe Menstrual Kit” of washable sanitary pads that will last her for one year (or more, if she looks after it).

Through your purchase of Moxie products, Moxie’s Pads for Pads program has supported over 12,000 Ugandan girls with reusable and sustainable menstrual hygiene solutions, allowing them to stay in school and get the education they each deserve. YOU helped make it happen, Moxette. How awesome are you?!

We send a trained professional to each school donation we do to help educate students on menstruation, sexual health, and also to teach them how to care for their AFRIPADS for Moxie menstrual hygiene kits.

Stay in the know