FAQs

You can shop for Moxie online from anywhere in the world via our e-store, or in-store at our various stockists around Australia and other parts of the world. Check out our stockists page for more deets.

Absolutely not! We love our lil’ furry friends.

Our Moxie period care range is proudly Vegan Australia Certified.

The best quality materials we can find!

Our tampons are made from 100% organic cotton from cover, to core, to string. They are wrapped in recyclable paper. They are proudly Australian Certified Organic (ACO) and Vegan Australia Certified.

Our Moxie Organics pads and liners are made with a biodegradable organic cotton cover and a super absorbent core, and come individually wrapped in recyclable paper. They are also Vegan Australia Certified.

Our reusable menstrual cups are made from 100% medical-grade silicone that's latex, BPA and plastic free (they’re also Vegan Australia Certified!).

We don’t use any harsh chemicals, pesticides or fragrances in our products.

For a full ingredients list of our Cycle Essentials, like our FLO TEA and Cycle Blend chocolate, head to the product pages.

You’ll find the full Moxie progressive cycle care suite here. From our tampons, pads, liners and period cups, to our super popular ‘Welcome to Periods!’ period starter kids, right through to other PMS-curbing must-haves like Moxie mini hot water bottles, chocolate, tea, and more. Meet the fam!

If you have a question about your order, the answer is most likely within these FAQs or in the Terms & Conditions section. If you still can’t find the answer to your question please email us at orders@moxie.com.au and we'll be able to help.

Stress less, Moxette – just tell us your email address and we’ll hook you up with a new password. You can also re-set your password (select 'forgot password' from the login page) and our site will automatically email you instructions on how to create a new one. Any problems, just email us at orders@moxie.com.au

AUSTRALIA

As of January 1st 2019, period products (like pads and tampons) do not incur GST in Australia and so we do not charge GST on these items within Australia. All other products, 'Moxie must-haves' and kits/gift boxes that include non-period products do incur GST, as applicable by law. The applicable GST amount will be shown at checkout.

REST OF THE WORLD

Duties and taxes are not included in pricing for international buyers and may be applicable, charged and payable upon delivery to your local customs department, depending on the delivery location and the final value of the goods. Please note that any duties and taxes payable upon import are the sole responsibility of the customer. Please contact your local customs office if you would like more information regarding duties and taxes you may be liable for.

We try our best to ensure that your Moxie chocolate gets to you in one piece, but unfortunately we cannot control the post, or the weather.

If we become aware of particularly hot weather, we will delay shipping where possible (we'll let you know if we do), or, will swap your chocolate out for another item, instead.

We currently accept the following payments on our e-store:

* Paypal

* Apple Pay

* Google Pay

* Mastercard / VISA / AMEX

* Shop Pay

Absolutely – we don’t record or store any of your card details.

Updating your details is easy-peasy. Simply log in to your account and update any info you need to. Just remember to hit ‘save’!

We offer discount codes from time to time that you can use on your next purchase. Here's some important info:

- Your discount code must be entered at checkout for the discount to be applied to your order. Once payment has been processed, we are unfortunately unable to apply discounts.

- Some discount codes may not be eligible on all products on our e-store, or some inclusions may apply. Please contact us if you are unsure about your particular code.

- Only one discount code can be used at a time.

- Discount codes aren’t eligible on sale items or items already reduced.

Good news Moxettes... we're now shipping WORLDWIDE!

PLEASE NOTE: The below timings don't include public holidays, and may vary during extended holiday periods like Christmas. See the Shipping and Delivery page for further info during these times.

AUSTRALIA

Regular eParcel post: your order should arrive within 3 - 5 business days.

Express eParcel post orders should arrive within 1 - 2 business days.

Subscriptions will arrive according to the schedule you’ve set them to arrive, but in line with the above once despatched from our warehouse.

You'll receive tracking details via email as soon as your parcel has shipped (click the link in the email to track your parcel on the Aus post website).

NEW ZEALAND

You're not too far away from our HQ (just across the pond!) and so your order should arrive with you in a couple of business days from when you placed your order, depending on the shipping method you have selected.

Subscriptions will arrive according to the schedule you’ve set them to arrive, but in line with the above once despatched from our warehouse.

You'll receive tracking details via email as soon as your parcel has shipped.

INTERNATIONAL (ALL OTHER COUNTRIES)

At checkout, you'll receive an option to select Economy Air, which takes approximately 7 business days to arrive, or Priority shipping, which takes approximately 2 - 3 business days. Please note that shipping costs will vary depending on your selection and do not include local duties and taxes. You'll receive tracking details via email as soon as your parcel has shipped.

Due to the intimate nature of our products, we are unable to accepts returns, offer exchanges or provide refunds, except where required by law. All sales are final so please choose carefully – we can’t refund or change orders due to a change of mind or if an incorrect purchase was made. We do our best to accurately describe products so please do read the descriptions carefully, and please don’t hesitate to contact us if you need help making your selection. 

If you have an issue with your order, received the wrong item or your order was damaged in any way during transit, please get in touch via orders@moxie.com.au and someone from our customer care team will be able to assist.

If you're yet to receive you order and your tracking info says that it's being returned to us, it may be that your parcel was unable to be delivered due to an incorrect delivery address, or because you did not collect your parcel from a pick-up point (if it was not able to left on premises).

If we made a boo-boo at our end, we'll rectify the situation and get your goods out to you ASAP!

If you entered an incorrect address at the time of checkout, or if your parcel was not collected from a pick-up point and your parcel is returned to us as a result, you will automatically receive a refund for your purchase, LESS the original cost of shipping paid by you or us, less an additional $11.21 return fee. Please note that Australia Post automatically charge us this return fee and unfortunately we can't afford to absorb this cost for incorrect shipping addresses input at the time of purchase/checkout.

If you are yet to receive your parcel, please get in touch with us ASAP so that we can help lodge a missing or late parcel request with the relevant freight carrier.

WITHIN AUSTRALIA

All Australian e-store orders are shipped via eParcel, with tracking. Shipping rates are as follows - just make your preferred selection at checkout:

ORDERS TOTALLING $45 OR MORE

Regular post: FREE

Express post: $12

ORDERS TOTALLING UNDER $45

Regular post: $8

Express post: $15

Please note that shipping rates are calculated on orders after any discounts or discount codes have been applied.

Please note that the cut-off time for same day express shipping is 1pm AEST Mon - Fri (you must order by that time for your order to be shipped on the same business day).

Otherwise, we aim to ship your order on the same or following business day. You’ll received tracking details as soon as your parcel has left our warehouse.

INTERNATIONAL (ALL OTHER COUNTRIES)

We now ship WORLDWIDE (hooray!) - shipping rates and charges will be automatically calculated at checkout depending on your delivery location and shipping selections.

Please note that international shipping rates do not include duties and taxes, which may be payable upon arrival to your selected destination. Contact your local customs office for more info.

You sure can! Once your order has been processed and shipped, you’ll receive an email to let you know it’s on its way and with a tracking number.

For AU orders, visit the Australia Post website and input the tracking number to trace your order’s movements HERE.

For International orders, head to the relevant carrier's website you selected at checkout and input your tracking details.

PRETTY PLEASE double check your info and ensure you enter the correct shipping details at the checkout so that we can get your order out to you without any hiccups.

If you've entered the wrong shipping address, we'll do our best to help correct it, but there are some instances where we're unable to change it. Here's what you need to know:

- If your order is yet to be despatched from our HQ, we might be able to update your address before it gets sent out. You will know if your order has been despatched when you receive an email alert telling you so. Please email us as soon as you realise the mistake so that we can update your addy if possible (if we tell you we're unable to, we're not being difficult - we really mean it. We promise to help if we can).

- Once an order has been despatched, we unfortunately can’t re-direct it. We have to wait until Aus Post or our International Carrier attempt delivery and if that fails, which it likely will if the address provided at checkout is incorrect, your parcel will be returned to us.

- If your parcel is returned to us, we will get in touch to let you know ASAP. It’s unfortunately not a great situation for all involved; the reality is that returned parcels cost us a ton - we are charged by Aus Post for returns, and simply can’t afford to absorb these and re-delivery costs. You will therefore automatically receive a refund for your original purchase, LESS the original cost of shipping paid by you or us, less an additional $11.21 return fee (as charged by Aus Post).

• Please ensure Gift Cards are only sent to and used by the intended recipient. We can't be liable for transactions made on your Gift Card.

• Your Gift Card is considered currency, or a bit like an encrypted credit card, so only YOU can see the full gift card code once sent to you - we don't have access to your code from our system.

• Moxie e-store Gift Cards do not expire, provided there is a positive balance remaining on it.

• Please note that Moxie Gift Cards cannot be redeemed for cash.

• Please see Terms for more info about shopping on our site. Click HERE to learn more about Shipping & Delivery,

No stress, Moxette. If the balance available on your Gift Card is less than the order total, then you'll be prompted to choose a second payment method for the balance of the order before placing it. 

If the balance available on your Gift Card is greater than, or equal to, your total order amount, then you can simply click 'complete order'.

You can also shop within the same transaction with multiply Gift Cards.

We currently offer Gift Cards from the value of $10 through to $150. 

Easy! Simply click the link provided to you in the Gift Card email. If you have any issues, just hit us up at orders@moxie.com.au and we can check your balance for you.

You sure can. A Gift Card is essentially like having cash and making a payment, just in a pre-paid format - so yes, you can still apply discount codes to your checkout (though please note, discounts are not available on purchases of Gift Cards unless specified during a particular promotion).

Simply head to the gift card product page in our e-store and select your chosen denomination. Proceed through checkout as usual and your e-store Gift Card will be emailed to you. Easy.

We currently offer Gift Cards from the value of $10 through to $150. 

You sure can. Provided there is still a balance remaining on the card. Simply enter your Gift Card code at the checkout to redeem every time you shop.

Unfortunately not, Moxette. Sorry!

No, Moxie Gift Cards are only valid for purchases on www.moxie.com.au